The Unique Qualities of Our Products:
All Patch Magic Brand Quilt products are manufactured to strictest standards of quality materials and workmanship. By the very nature, a handcrafted product may have minor variations in a variety of features such as stitching, size, and color. These variations do not affect the beauty or usability of the product. It is this handcrafted quality that gives the products their subtle distinctive character and is a source of delight to each user of the product.
All of the quilt products from the Patch Magic Brand line are 100% Cotton, hand quilted/stitched, and machine washable (Use the wash instructions).
Placing Orders:
- Order by phone (800-822-8533)
- Mail your order to: Quilt Faze - 113 Wynn Wood Lane - Alto, Ga. 30510
Pricing:
- Prices are subject to change without notice but not after the order is accepted.
Payment Methods:
1- Pay by Credit Card:
- We accept: Discover, Mastercard, Visa, American Express, and Pay Pal.
2- Pay by Check:
- Personal checks must be received ten (10) days before product can be shipped.
- Nonsufficiant funds (NSF) checks are subject to a $35 service charge.
3- Cashier's Checks or Money Orders are accepted and product is shipped upon receipt.
4- COD's are not accepted.
5- Make checks payable to Quilt Faze.
Shipping and Handling Charges:
We offer FREE SHIPPING and HANDLING to the lower 48 states. For orders outside the United States, Alaska, and Hawaii please contact us at: support@quiltfaze.com for a shipping price quote.
Availability of Products:
Orders for items not shipped remain open and will be shipped as the product becomes available, unless cancelled by the customer or Quilt Faze. Most products will be available to ship within 2 to 3 days after payment clears. Some products and back orders may take up to 6 to 8 weeks to ship. (Our handcrafted products are made individually by the best artisans and are not mass produced). Because of this unique way it takes more time to produce an article. We appreciate your patience and you can rest assured that we will make every effort to please our Customer.
Return Policy:
Our return Policy is designed to fairly protect our customers while still respecting the unique qualities of our Handcrafted Quilts. By their very nature, our Handcrafted Quilts and accessories contain variations one from another. These variations are not a basis for return of the product. Color shades may vary on the internet from the real product. On rare occasions you may encounter an item with significant damage that results from mishandling or other unforeseen circumstances. In such cases, please contact us within 15 (fifteen) days of receiving the product and also fax (800-822-8533) us a copy of the invoice for the same so that we can process it faster.
We cannot accept merchandise for exchange after 15 (fifteen) days and we cannot accept any items that have been washed or altered in any way. Please contact us for a Return Material Authorization # (RMA#). Any returns without an RMA# will be refused.
There is a 25% ($25 minimum) restocking fee for anything returned, other than damaged items.
For Cancellations:
For cancelling orders or back orders, please email us at: support@quiltfaze.com or call us toll free at: (800-822-8533) within 2 (two) days of placing an order. After order ships the customer will be responsible for all shipping and handling charges. Orders for items not shipped remain open and will be shipped, as the product becomes available, unless cancelled by the customer or Quilt Faze.
Washing Instructions:
Each Handcrafted Quilt product is made from the finest quality fabrics available to us. Over many years we have rigorously tested the best way to care for and clean our products. Based on our experience, we are extremely confident that if the care and use instructions attached to each product are carefully followed, you will be able to enjoy your Handcrafted Quilt products for many years.
